Kia’s dealership community will now have entry to a far more present day, tech-based mostly assistance lane platform through a partnership with Affinitiv, a computer software business specializing in automotive remedies.
The new digital platform, named Ultimate Support Lane, will assist Kia sellers simplify the service lane course of action, prioritize efficiency and profitability as perfectly as retain the buyer linked all over the company expertise.
Service administrators will be ready to leverage the instrument to assign the appropriate technician to each and every occupation and continue to keep tighter control more than the time used on particular person appointments. It will also guide in standardizing the automobile inspection method and allocating the correct billable several hours to each individual mend order.
The digital remedy also aligns the support facet of the dealership with consumers’ desire for more transparency throughout automobile inspections and services as very well as the desire to interact a lot more in a digital ecosystem.
Shoppers will be equipped to ebook services appointments on-line with smartphones or handheld devices and talk immediately with the service supervisor or technician above textual content. The dealership can also interact with the appointment-location resource applying a desktop website software.
Following the automobile inspection, a digital diagnostic report will be despatched immediately to the customer’s smartphone. The purchaser can then overview and approve assistance suggestions straight from the mobile phone.
Digitizing the services expertise also will enable Kia dealers draw in and keep youthful expertise as several candidates that enter the workforce are accustomed to employing technologies-based mostly resources.
Best Assistance Lane is a alternative that Affinitiv customized for Kia’s precise needs.